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Start My Car’s aspiration is for you to be completely satisfied with your online experience.In order to provide you with quick answers to commonly asked questions:
Do I need to register to purchase on Start My Car?
No, you do not need to register to purchase on Start My Car.
But if you want to keep up to date with specials and to receive our Newsletter, then go ahead and do so.
How do I register on Start My Car?
You can register by clicking below: All we will need is your name and email address.Click to Register
How do I register on Start My Car?
How do I redeem a promo code?
How long does it take to process my order?
For an order that all items are in stock, excluding lead time orders.
Gauteng
• Orders received Monday to Friday before 9am will be dispatched the same day.
• Orders received from after 9am on Friday to Sunday will be dispatched on the following Monday.
Rest of SA
• Orders received Monday to Thursday before 3pm will be dispatched the same day.
• Order received from after 12pm on Friday to Sunday will be dispatched on the following Monday.
Click to see our Delivery Policy
How long will it take for my order to be delivered?
• If you live in Gauteng or a major city such as Durban, Bloemfontein, Nelspruit etc, your order should be delivered within 24 hours once shipped
• If you live in a major city in the Eastern or Western Cape, your order should be delivered within 48 hours once shipped
• If you live in an outlying area, your order can take from 72 hours to a week to be delivered.
Click to see our Delivery Policy
How much does delivery cost?
There is no delivery charge for all orders above R450
There is a R99 delivery charge on all orders below R450
Click to see our Delivery Policy
Can I cancel my order if I change my mind
Yes you can. Within 7 days of receiving the item, as long as the item is still sealed in its original packaging.
You will be charged a shipping fee of R99
Click to log a return and to see our Returns Policy
Can I cancel my order if I change my mind
We will collect the item and evaluate it. If all is in order will process your refund.
Click to log a return and to see our Returns Policy
Where is my order?
Gauteng Orders:
We do not provide tracking numbers on these orders. If you would like to enquire about your delivery, you are welcome to Whatsapp our support number on 072 881 9019 with your order number, and we can provide you with the status of your delivery.
Outside Gauteng Orders:
We have partnered with RAM couriers to deliver your order. As soon as your product leaves our warehouse, you will receive an email with your RAM tracking number. Click on the button below to track your delivery with RAM. Please also have a look at our dispatch and delivery times section below.
How can I pay for my goods?How can I pay for my goods?
We use Payfast to facilitate payments. You can pay with credit & Cheque cards, EFT, Mobicred, Masterpass & Zapper
Is it safe to buy from you?
Yes, we have been selling online since 2015 and we are also accredited sellers on Takealot and Bidorbuy.
We have thousands of satisfied customers. You are welcome to Google us.
Can I collect?
Yes. Click collect in-store as the shipping option on checkout. In store collection can be scheduled from 08:00-16:00 Monday – Thursday, and from 08:00-13:00 on Friday.
Can I pay cash?
Our delivery drivers are unfortunately not equipped to collect cash payments on delivery. Should you wish to pay cash, you will need to come into our physical store in Benoni.
Select Collect In Store as the delivery option, and COD as the payment option.
I need a part that is not on your website?
We have thousands of unlisted parts, and we have contacts with many leading manufacturers and suppliers which mean we can source a part for you, fast!
If you need a specific part, contact us and we will endeavor to source it for you. Click on the button below to request a quote!
